Welcome to our help page. We've listened to your feedback and have made it easy to find the information you're looking for.
When will my order be shipped?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm CST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.
What's the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Will my credit card be charged immediately?
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.
What are my payment options?
Seliga Shoes accepts these payment types: American Express, Apple Pay, Discover, Facebook Pay, Google Pay, Mastercard, Paypal, Shop Pay, Venmo, and Visa all through Shopify Payments. We also accept cash in-store.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Do you ship to PO boxes?
Yes, we do ship to PO boxes.
What is your return/exchange policy?
If you are not 100% satisfied with your purchase from Seliga Shoes you can return your unworn/unused item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging. The original box/packaging must also be wrapped in a bag/box.) Merchandise returned worn will not qualify for a refund. A 10% restocking fee will apply if the original packaging is missing or if shipping label/tape is stuck to original manufacturers packaging.
If you have any questions about our return policy, or have received defective, damaged or incorrect merchandise, please contact us at email@example.com.
Please do not send your purchase back to the manufacturer.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box.
It may take up to 10 business days for your return to reach our store. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unfortunately, at this time, we do not offer exchanges for different sizes, colors, or items. If you need a different size, color, or item, please return your item(s) and place a new order on our website. If you are located in St. Louis, you may be able to return or exchange your product(s) in store.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Do I need to make an appointment to come in?
You do not need an appointment to come in. Our pedorthist, Dave, is available Tuesday-Saturday from 9 am-6pm. Please call our store at 314-961-0110 and ask for Dave between those hours if you have an questions.
Can my knees, hips, and back really hurt just because of my feet?
Yes! If your feet are not adequately supported, your whole body can be out of alignment. With properly fit shoes and orthotics, your feet will be balanced, your body weight will be more evenly distributed and your whole body will be in better alignment. When your whole body is in better alignment, there is less pressure on your knees, hips, and back.
What common foot problems can be relieved with the correct shoes and orthotics?
Plantar Fasciitis, Achilles Tendonitis, Corns, Metatarsalgia, Sesamoiditis, Ankle Sprains, Flat Feet, Neuroma, Nerve Problems, Arch Pain, Heel Pain, Pronation, Top of the Foot Pain, Bunions, Knee Pain, Shin Pain and Toe Pain. Proper custom fitted shoes and orthotics may reduce or even relieve these conditions of shock and imbalance. Since your feet are your foundation, shoes and orthotics are designed to provide stable alignment and improve posture of the entire body.
What is a Certified Pedorthist?
Pedorthist is the title of a health care professional who specializes in the use of footwear and supportive devices to address conditions which affect the feet and lower limbs. They are trained in the assessment of lower limb anatomy and biomechanics, and the appropriate use of corrective footwear. “Certified Pedorthist” is a title used by both the College of Pedorthics of Canada as well as the American Board for Certification in Orthotics, Prosthetics and Pedorthics (ABC).
Where exactly are you located?
We are at 2530 S. Brentwood Blvd., one mile south of Highway 40/64 and the Galleria, 2 blocks north of Manchester on the east side of Brentwood.
What are your terms and conditions?
Please visit our Terms and Conditions page.
Do you charge sales tax?
Seliga Shoe Stores, Inc. and its affiliates are required by law to collect sales tax on orders shipped to specific states. Appropriate charges will be added to your merchandise total and displayed for your review at checkout. View our sales tax information.
Unless otherwise noted, all products are sold by Seliga Shoe Stores, Inc.
Do you offer free store pick up?
Buy Online, Pick Up at Store and Curbside Pick Up orders are all available options. Just choose which option you'd like to use when checking out!
Can I purchase a gift card online?
Yes, you can purchase a gift card online to use online or in store.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Purchase a gift card here.
How do I get in touch with Seliga Shoes?
Hours of Operation:
Monday-Saturday: 9:00am - 6:00pm CST
Phone: 1 (314) 961-0110
2530 South Brentwood Boulevard
Brentwood, MO 63144
Seliga Shoes is committed to making our website's content accessible and user friendly for everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1 (314) 961-0110, or email our team at firstname.lastname@example.org with “Disabled Access” in the subject line, to provide a description of the specific feature you feel is not fully accessible, or a suggestion for improvement. We take your feedback seriously as we evaluate ways to accommodate all of our customers, and our overall accessibility policies. Additionally, while we do not have direct control over our software partners, we strongly encourage vendors of third-party digital content on our site, to provide content that is accessible and user friendly to all our customers.